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    Red Royalty FAQs

    1. What is Red Royalty, and How Does it Work?
    2. How do I earn and redeem loyalty dollars and vouchers/rewards?
    3. How do I add or replace a card?
    4. Having Trouble Registering Your Account?
    5. Having Trouble Verifying Your Account?
    6. Having Trouble Logging on?

    1. What is Red Royalty, and How Does it Work?

    What is Red Royalty?
    Red Royalty is Red Rooster’s exciting new loyalty program! It rewards and recognises our regular customers with special offers as well as Red Royalty Points to spend at Red Rooster.

    Is Red Royalty available at your restaurant?
    The Red Royalty program is unavailable at the following restaurant locations:

    NSW – Charlestown, Gosford West, North Belmont, Sydney Domestic A/P T2, Sydney Domestic A/P T3, Port Central, Newcastle Airport.
    QLD – Brisbane International Airport, Suncorp Stadium, Brisbane Domestic Airport, Grand Central, Mt Pleasant, Gold Coast Airport, Dairy Farmers Stadium.
    VIC – MCG, Southern Cross 1, Southern Cross 2, MCG II.
    WA – Perth Royal Show, Perth Domestic Airport.

    How do I become a Red Royalty member?
    Creating an account and becoming a member is as easy as 1 2 3.

    If you don’t have a card, simply follow the steps below:

    1. Visit www.redrooster.com.au/redroyalty and select the “Create Account” option
    2. Complete the 4 simple fields and submit
    3. Verify your email address via the verification email we send

    Viola, you now have a fully activated digital account. Once you have verified your email address you can login into your account at www.redroyalty.com.au.
    Now that you are a fully activated member, download the smartphone app from the apple app store or google play store, and sign in using your email address and password. The smartphone app has a digital version of your card which you can scan in store to receive points from your purchase and redeem points and vouchers you’ve collected.

    If you’ve already got a physical card, simply follow the steps below:

    1. Download the Red Royalty app from the apple store or google play
    2. Select “Register with Card” and fill in your details
    3. Verify your email address via the verification email we send

    Now you’ve got a fully activated account and a card linked to it. You can scan your card in store to collect Red Royalty Dollars and redeem any Red Royalty Dollars of vouchers you have.

    When do I receive the $5 Welcome Voucher?
    As soon as you verify your email address your $5 welcome voucher is automatically loaded onto your account. To see the voucher simply log in to your account at www.redroyalty.com.au and go to the Balance/rewards tab, or check out the “Vouchers” section of the mobile app.

    Where can I get a Red Royalty Card?
    The only place you can get a Red Royalty Card is at a Red Rooster store. Just ask for one at the front counter when you visit any of our participating Red Rooster stores.

    I’ve picked up a card in store, but have already signed up online, how do I link my card to my online account
    Right now cards cannot be added to your online account, but keep a hold of your card because we are working hard to add this feature in the near future.

    I don’t have a mobile phone or email address. Can I still become a verified Red Royalty member?
    To join the Red Royalty programme you must provide your email address and phone number (mobile or landline – you must enter the 2 digit area code first if using a landline) as part of the registration and verification process. Each Red Royalty account must have a unique email address and phone number attached to it, so you cannot share one email address or phone number over several accounts.

    Can I use Red Royalty in conjunction with other offers and discounts?
    Red Royalty is an exclusive system for discounts, so it cannot be used at the same time as other offers and discounts.

    For example, if a customer uses the senior’s discount on a purchase, they cannot also use Red Royalty points and vouchers, or receive Red Royalty points, on the same purchase.

    Customers are welcome to use other offers and discounts while they have a Red Royalty account, they simply cannot be used on the same purchase.

    2. How do I earn and redeem Red Royalty dollars and vouchers/rewards?

    What are Red Royalty Points?
    Red Royalty Dollars are the currency of the Red Royalty program and can be spent at any participating Red Rooster restaurant when you have a balance greater than $0.05. Red Royalty Dollars have the same value as normal dollars, so 1 Red Royalty dollar = $1AUD in product value. Red Royalty dollars can not be exchanged for cash.

    You will earn 1 Red Royalty dollar for every $15 you spend in store. You can earn Red Royalty Dollars on every purchase you make – including food, drinks, and even promotional items. It won’t be long until you can start redeeming for free Red Rooster!

    Every time you make a purchase at Red Rooster, present your App or card, and it will be scanned and loaded with the equivalent Red Royalty Dollars.
    Remember to have your app or card scanned before you pay for your purchase, as dollars cannot be added once a purchase has been paid for.

    How can customers redeem their Red Royalty Points?
    To start redeeming your points, members must:

    1. Successfully register and verify their account
    2. Accumulate a minimum of $0.50 in rewards (minimum redemption amount is $0.50)

    Once these two prerequisites are met, simply present the card or app connected to your account to the staff in restaurant, and let them know you’d like to redeem some of your Red Royalty Dollars.

    Can I receive points on Delivery orders?
    You can! If you’re ordering through our delivery website just sign in when you get to the check out, or by clicking on the button on the top left of the delivery screen.
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    As soon as your payment comes through to the store your Red Royalty Dollars will pop into your account.

    Unfortunately you cannot receive points when ordering through menulog.

    Can I redeem points and vouchers on Delivery orders?
    Yes you can! If you’d like to use your Red Royalty Dollars to pay for part or all of your delivery order, just sign in when making a delivery. When you get to the checkout you’ll have the option to use your Red Royalty dollars on the order. If you have no Red Royalty dollars against your account you will not see the option to pay by Red Royalty Dollars.
    Unfortunately, Red Royalty is not available with menulog orders.

    How do the Red Royalty Vouchers work?
    As with the Red Royalty Dollars, your account must be registered and the email address verified before you can redeem vouchers. The vouchers are automatically loaded onto your account, so all you need to do is present your card or app to the cashier and let them know you would like to use your voucher.

    Unfortunately, right now Red Royalty vouchers, including the $5 Welcome Voucher and the Free Birthday Meal, voucher cannot be redeemed on delivery orders. We are working on building this feature, so watch this space.
    Aside from the $5 Welcome voucher and the Free Birthday Meal voucher, we also frequently send out special vouchers to our most valued members. As this is at our discretion, sometimes you may receive a special voucher while a friend does not, and vice versa. When you do receive a special voucher you will be notified by email and the offer will appear against your account

    How does the $5 welcome voucher work?
    TThe $5 Welcome voucher is automatically added to your account when the account is verified (just click the link in your verification email. Lost your verification email? Get it resent HERE), and will expire after 30 days. The voucher can be used on any purchase of $10 or more at participating Red Rooster stores. It must be used in one transaction only and cannot be exchanged for cash.
    At present you cannot use the Welcome Voucher for delivery orders. We are working on building this feature so watch this space.

    How does the Free Birthday Meal voucher work?
    The Free Birthday Meal is automatically loaded onto your Red Royalty account at 1am on your birthday. So long as your account has been registered and verified before the day of your birthday you are able to receive the voucher. It lasts for 30 days before expiring.

    To redeem the voucher you must present your card or app to the cashier and let them know you would like to use your Free Birthday Meal voucher. It is a good idea to bring photo ID with you to confirm your date of birth. As an anti-fraud measure some stores will ask to see ID before accepting the voucher.

    The Free Birthday Meal consists of a Classic Quarter (quarter roast chicken and chips) + 390ml drink

    The voucher cannot be applied to other meals and the parts of the meal cannot be swapped out for something else.

    At present you cannot redeem the Free Birthday Meal on delivery orders. We are working on building this feature so watch this space.

    I have registered and verified my card, and received an email notifying me that I have a voucher, but the store says my card is not registered and has no voucher
    This is most likely because you are using your physical card instead of your digital card. When you create an account a digital loyalty card is created against your account. To easily access this digital loyalty card please download the smartphone app for your phone and log in with your account details.

    If you have a physical card with Red Royalty dollars on it then you can’t add the card to your digital account yet. We are working on adding this feature and hope to have it available very soon. Therefore please keep this card until the feature becomes available. We will email all members as soon as this feature is released.

    Where can I see my vouchers?
    You can check your vouchers by logging into your Red Royalty account via our website or on the Red Royalty Smartphone app.

    I can’t see my vouchers on the app or website
    If you can’t see your vouchers on the app or website, it could be because they have expired. The $5 Welcome and Birthday vouchers expire after 30 days, and all special vouchers have an expiration date which will be listed in the email notifying you of the voucher.

    Check the date your vouchers would have expired to see if this is what has happened.

    If your voucher is missing but did not expire, or you are having any other trouble with any of your vouchers, please contact us via the feedback link below and we will gladly assist: http://www.redrooster.com.au/contact/feedback/

    3. How do I add or replace a card or the app?

    How do I replace my lost/stolen card whilst keeping my registered account details and loyalty points?

    Simply login to the Red Royalty webpage  and click the Add Card tab. In this tab, you can enter in your new card’s details and any Red Royalty dollars will come across to your account. You can now use this card for all transactions with Red Rooster.

    I have replaced my phone, how do I move my Red Royalty account onto my new phone?
    It’s easy! If you have been using the app and have replaced your phone, just download the Red Royalty app onto your new phone, and sign in using your email address and password. Your account, including all points and vouchers, will be there waiting for you.

    While every effort will be made to ensure that the full Loyalty Point balance for the Account is transferred to the new mobile App, Red Rooster will not be responsible for any Loyalty Points lost prior to the transfer (including but not limited to any redemptions that may have occurred while the previous phone was lost). The barcode is not exclusive to the App and should not be shared in the public domain (e.g. social media).

    I have a card, but would also like to use the app
    If you don’t have a registered account yet, and would like to use your physical card and the app, simply follow the steps below:

    1. Download the Red Royalty app from the apple store or google play
    2. Select “Register with Card” and fill in your details
    3. Verify your email address via the verification email we send

    Now you will have both the app and your physical card linked to your account.

    If you already have a registered account with a physical card, just download the app and sign in using your email address and password.

    If you have already registered your card on the website, all you need to do is download the app and sign in using your email address and password. Your account, including all points and vouchers, and a barcode you can scan in store, will be there waiting for you.

    I have already registered an account via the app but would also like to have a physical card attached to my account.
    At present there is no way you can add a physical card to a registered digital account. We are working on adding this feature and hope to have it available very soon.
    When you create an account via the Red Royalty website or via the Red Royalty smartphone application a digital loyalty card is created for you. This digital loyalty card can be accessed on the smart phone application under the “My Card” section. You can scan this card in all participating restaurants.

    You can also see the digital loyalty card number in the Red Royalty website. If you have trouble scanning your app you can quote that number in restaurant to identify your account at time of purchase.

    Please keep hold of your physical loyalty card if it has Red Royalty dollars on it as we will soon introduce the “add a card” feature. This feature will allow you to add any physical card to your digital account and any Red Royalty dollars earned on each card will be transferred across.

    4. Having Trouble Registering Your Account?

    When I try to register an account, I receive an error saying that my mobile number or email address is already in use

    Each Red Royalty account must have a unique email address and phone number attached to it, so you cannot share one email address or phone number over several accounts. If you share an email address or phone number with another person, make sure it has not already been used to register their account. If not, you may have already registered your account, and just need to verify it. Check out the Verification help section below on how to verify your account.

    I have registered my card, but it is coming up as unregistered when I scan it in store
    This is most likely because you are using your physical card instead of your digital card. When you create an account a digital loyalty card is created against your account. To easily access this digital loyalty card please download the smartphone app for your phone and log in with your account details.

    If you have a physical card with Red Royalty dollars on it then you can’t add the card to your digital account yet. We are working on adding this feature and hope to have it available very soon. Therefore please keep this card until the feature becomes available. We will email all members as soon as this feature is released.

    If you are still experiencing issues registering, please contact us through the feedback form here, and we will gladly assist you: http://www.redrooster.com.au/contact/feedback

    5. Having Trouble Verifying Your Account?

    When I try to register an account, I receive an error saying that my mobile number or email address is already in use

    This is most likely because you are using your physical card instead of your digital card. When you create an account a digital loyalty card is created against your account. To easily access this digital loyalty card please download the smartphone app for your phone and log in with your account details.

    If you have a physical card with Red Royalty dollars on it then you can’t add the card to your digital account yet. We are working on adding this feature and hope to have it available very soon. Therefore please keep this card until the feature becomes available. We will email all members as soon as this feature is released.

    If you are still experiencing issues registering, please contact us through the feedback form here, and we will gladly assist you: http://www.redrooster.com.au/contact/feedback

    After following all of the above suggestions I still cannot access my verification email or verify my account
    If you are still having trouble finding your email or verifying your account, please contact us via the feedback link below and we will gladly assist:http://www.redrooster.com.au/contact/feedback

    6. Having Trouble Logging on?

    Every time I go to sign into my account via the Red Rooster website I get told my password is invalid.
    Try resetting your password here: https://redroyalty.com.au/#/forgot-password
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    I have registered my account but every time I try to sign in online I get the below error message
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    Whilst your account has been registered it is still needs to be verified in order to:

    • Sign into your account online
    • Use your loyalty dollars (remember you can still collect dollars before the card has been activated)
    • Receive vouchers

    If you are having trouble verifying your account please see 5. Having Trouble Verifying Your Account?’ above.

    Couldn’t find the solution to your problem here? Send us the details through our feedback form and our helpful Royalty Support Team will get in touch: http://www.redrooster.com.au/contact/feedback